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Client Access Senior Specialist
2 months ago
Help At Home is a leading national provider of in-home personal care services, dedicated to enabling individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We're focused on serving people and the communities we are part of.
This role assists with direction of activities of an Authorization & Eligibility team, resolves moderately complex problems and is accountable for the accuracy and timeliness of data generated by this function. Primary responsibilities include overseeing respective responsibilities of applicable Revenue Cycle Management (RCM) functions. Will assist in mentoring, coaching and training of staff. This position is considered a Remote Role but prefer for someone who lives in the state of IL.
Key Responsibilities:- Oversee the accuracy and timeliness of data generated by the Authorization & Eligibility team.
- Resolve moderately complex problems and ensure the accuracy of data.
- Assist in mentoring, coaching and training of staff to achieve highest level of competency.
- Participate in the development and implementation of RCM processes and procedures.
- Communicate with state and managed care organizations for resolution of issues, if needed.
- Make decisions and solve problems by analyzing information and evaluating results to choose the best solution.
- Administer company and departmental policies and procedures and take appropriate actions.
- Manage day-to-day issues and problems, escalating in a timely manner as necessary.
- Assist in monitoring reporting tools to track key performance indicators. Reports results, trends and potential issues to RCM Supervisor/Manager.
- Responsible for mentoring, coaching, training new and current employees to perform tasks and responsibilities more effectively and efficiently.
- Recommend policy and procedure changes after assessing and solving issues/concerns.
- Self-motivated; reliable; strong attention to details.
- Strong communication skills, oral and written.
- Excellent interpersonal skills; Demonstrates excellent communication and customer service skills under duress and in a fast-paced environment; ability to function as a positive team member.
- Intermediate to advanced skills with Microsoft Office Suite, especially Excel.
