Host - Dining Area Ambassador
3 weeks ago
Job Summary: We are seeking a highly skilled and experienced Host to join our team at Capital Ale House. As a Host, you will be responsible for ensuring the quality, cleanliness, and efficient operation of the Dining Area while on duty.
Key Responsibilities:
* Reflects positively on the company and its staff
* Communicates with all guests in a congenial manner
* Communicates with all Managers operational issues concerning the quality of service, cleanliness, and efficient operations
* Ensures the timeliness of operational deadlines and adherence to the standards of operations of the position set forth in the HostTraining Manual
* Identifies areas of need within the beverage service and dining area and correct problems
* Communicates the company's marketing efforts to the guest
* Contributes to the overall positive morale of the operation's staff
* Assists in the completion of the adherence to the staff training program of trainees in the service area
* Ensures the safety and security of the restaurant and its staff by adhering to the safety and security procedures of the company
* Ensures the safety and security of the guests by adhering to the Responsible Service of Alcohol Policy of the company
* All guests and staff members must be treated with dignity and respect
Requirements:
* All Employees are required to be available on Sundays on a rotating basis
* No visible piercings other than ears and nose. Nose rings limited to a small stud in size
* No visible tattoos for service staff which are macabre, violent of distasteful in nature
* Adhere to all safety, sanitation, and administrative procedures
* Ability to maintain a positive and professional demeanor while working in a loud, high volume environment
* Must be able to work in temperatures which could vary greatly from different sections of the restaurant
* Prepared to conduct weekly cleaning and maintenance duties
* Prepared and in your workplace at the scheduled time
* Answer telephone to provide callers with directions, hours of operation, to go orders, etc.
* Answer questions guests have regarding our products or services
* Comply with all state and federal law regarding serving alcohol
* Maintain proper sanitation standards and keep product stored and prepared in safe temperature zones
* Clean and sanitize equipment, utensils, and counter tops following standard procedures to ensure sanitized drinking and eating surfaces
* Able to bend at the waist and lift items up to 50 lbs. to waist level
* Must be able to move items up to 30 lbs. for distances of up to 25 feet.
* Able to remain standing and active for up to an 8 hour shift. This could include going up and down stairs
Dress Code:
* Male Dress Code: Clean and pressed long sleeve collared dress shirt. Shirt sleeves must be worn down and buttoned unless performing work in the kitchen or behind the bar
* Matching tie (no novelty ties without a manager approved exception for holidays)
* Clean and pressed black dress pants with belt
* Black dress, non-slip shoes with socks
* No unnatural hair colors
* No visible tattoos
* No visible piercing other than in the ears
* No cologne
* Clean shaven or beards and mustaches neatly trimmed. No shadows or unkempt beards.
* Only one visible piece of jewelry other than a wristwatch or wedding ring.
* Female Dress Code: Black dress, or black dress pants/skirt and matching blouse.
* Closed toed non-slip dress shoes
* No unnatural hair colors
* No visible tattoos which are macabre, violent, or distasteful on nature.
* No visible piercings other than in the ear and nose. Nose ring limited to a small stud in size.
* No pants with exposed seams or patch pockets
* No animal prints, denim, corduroy, or leather pants
* No halter tops, or t-shirts
* No torn or frayed clothing
* No exposed undergarments
* No perfume
* Only one visible piece of jewelry other than a wristwatch or wedding ring.
Additional Information:
All employees are subject to manager discretion regarding the appropriateness of their dress.
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