Banking Relationship Manager

3 weeks ago


Marquette, Michigan, United States IncredibleBank Full time
About the Job: IncredibleBank is seeking a skilled Customer Experience Specialist to join our team. This role offers a unique opportunity to deliver exceptional customer experiences and build lasting relationships. As a key member of our branch team, you will work closely with customers to understand their needs and provide tailored solutions. With your passion for customer-centric service and ability to drive results, you will help us achieve our mission of providing ICE (Incredible Customer Experience) to every customer.

Your Key Tasks:
  1. Proactively engage with customers to identify opportunities to improve their experience.
  2. Partner with colleagues to resolve customer issues and concerns.
  3. Develop a deep understanding of bank products and services to effectively promote them to customers.
  4. Collaborate with the Customer Experience Supervisor to drive process improvements and enhance customer satisfaction.
  5. Stay up-to-date with industry trends and best practices to maintain your expertise and contribute to a culture of continuous learning.


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