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Senior Client Advisor

2 months ago

Chicago, Illinois, United States Dolce & Gabbana Full time

Job Summary:

Dolce & Gabbana, a leader in the world of luxury fashion, is seeking an exceptional Senior Client Advisor to join our team in Chicago. As a key member of our sales team, you will be responsible for building and maintaining long-lasting relationships with our discerning clients, providing exceptional client service, and driving sales growth.

Key Responsibilities:

  • Engage with clients to understand their needs and preferences, and provide personalized service to exceed their expectations.
  • Drive sales growth by identifying and pursuing new business opportunities, and maintaining a strong understanding of our brand's values and heritage.
  • Contribute to the development and implementation of sales strategies to achieve individual and team sales objectives.
  • Coach and guide sales team members to ensure they have the skills and knowledge needed to provide exceptional client service and drive sales growth.
  • Capture and analyze client data to inform sales strategies and improve client relationships.
  • Act as a brand ambassador, representing Dolce & Gabbana in a professional and courteous manner at all times.
  • Supervise the sales floor, ensuring that all sales team members are providing exceptional client service and meeting sales objectives.
  • Perform other duties as assigned by management.

Requirements:

  • 3-5 years of previous experience in sales roles, preferably in luxury retail companies.
  • Proven excellent client service skills and commercial mindset.
  • Previous experience in training and coaching people, both in professional and non-professional contexts.
  • Ability to drive results through others and work in a fast-paced, dynamic environment.
  • Proficient computer knowledge, including MS Word, Excel, and Outlook.
  • Ability to communicate and analyze business needs and trends with senior leadership.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.

Location: USA - Chicago, IL