Customer Service Representative
2 weeks ago
About the Role:
We are seeking a skilled Customer Service Representative to serve as the primary contact between customers and our sales department.
Main Responsibilities:
- Maintain a safe and clean facility for all customers
- Greet customers, address vehicle service needs, and document issues accurately
- Provide detailed repair cost estimates, discuss sales promotions, obtain necessary approvals and payments efficiently
- Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Address customer complaints and resolve concerns professionally.
Requirements:
- 6 months in customer-facing roles preferred
- Valid driver's license with an excellent safety record, pass background checks and medical exams as per regulations
Key Skills and Demands:
- Excellent communication and interpersonal skills with a strong focus on customer satisfaction
- Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment effectively
- Strong organizational and multitasking abilities with attention to detail
- Effective teamwork skills
- Physical Demands: Regular talking and hearing. Active involvement requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. Frequent lifting/moving of items over 75 pounds.
Compensation Package:$45,000 - $60,000 per year
About Us:Loves Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans are encouraged to apply.
Loves has been fueling customer journeys since 1964. Our family-owned business continues to innovate and lead the way with more than 40,000 team members in North America and Europe.
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