Customer Service Representative

2 weeks ago


Vinton, Louisiana, United States Loves Travel Stops & Country Store Full time

About the Role:

We are seeking a skilled Customer Service Representative to serve as the primary contact between customers and our sales department.

Main Responsibilities:

  • Maintain a safe and clean facility for all customers
  • Greet customers, address vehicle service needs, and document issues accurately
  • Provide detailed repair cost estimates, discuss sales promotions, obtain necessary approvals and payments efficiently
  • Keep customers updated on vehicle status and provide comprehensive explanations of completed work. Address customer complaints and resolve concerns professionally.

Requirements:

  • 6 months in customer-facing roles preferred
  • Valid driver's license with an excellent safety record, pass background checks and medical exams as per regulations

Key Skills and Demands:

  • Excellent communication and interpersonal skills with a strong focus on customer satisfaction
  • Exceptional customer service, positive rapport building, expert salesmanship, and ensuring satisfaction by managing operations and employee-vehicle deployment effectively
  • Strong organizational and multitasking abilities with attention to detail
  • Effective teamwork skills
  • Physical Demands: Regular talking and hearing. Active involvement requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing. Frequent lifting/moving of items over 75 pounds.

Compensation Package:$45,000 - $60,000 per year

About Us:Loves Travel Stops and Country Stores is an Equal Opportunity Employer. Veterans are encouraged to apply.

Loves has been fueling customer journeys since 1964. Our family-owned business continues to innovate and lead the way with more than 40,000 team members in North America and Europe.



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