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Customer Service Specialist

2 months ago

Vallejo, California, United States Dynamic Office & Accounting Solutions Full time
Job Overview

Position: Call Center Representative

Compensation: $18-22/hr

Employment Type: Full-Time, Onsite, Temporary Contract

Are you passionate about delivering exceptional customer service and identifying sales opportunities? If you excel at creating positive experiences over the phone and enjoy fostering strong relationships with clients, this role could be an excellent fit for you.

We are seeking a Call Center Representative to become a vital part of a prominent heating and air solutions provider focused on eco-friendly and high-quality services. In this role, you will be the welcoming voice that customers depend on, assisting them with their inquiries and needs while providing outstanding service.

Key Responsibilities:
  • Handle a significant volume of incoming calls, ensuring each customer is treated with respect and professionalism.
  • Actively listen to customer concerns to provide prompt and effective solutions.
  • Develop and maintain strong customer relationships through clear and engaging communication.
  • Strive to surpass individual and team sales objectives while adhering to high standards of call management.
  • Maintain accurate and organized records of customer interactions and account management.
Qualifications:
  • Minimum of 2 years experience in customer support or related roles.
  • Familiarity with Customer Relationship Management (CRM) software.
  • Professional and friendly demeanor.
  • Demonstrated success in achieving sales goals.
  • Strong phone communication and active listening abilities.
  • Customer-centric mindset with adaptability to various personality types.
  • Capability to multitask, prioritize, and manage time effectively.

Dynamic Office & Accounting Solutions is committed to providing equal employment opportunities to all employees and applicants, ensuring a workplace free from discrimination and harassment of any kind.