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Healthcare Referral Specialist

4 weeks ago

Hyattsville, Maryland, United States Medstar Full time
Job Summary:

As a Referral Coordinator at Medstar, you will play a vital role in supporting home health and home infusion services. Your primary responsibility will be to build and maintain positive customer relationships with referral sources and key stakeholders at Medstar hospitals. You will generate accurate referrals using the most efficient processes and tools available in Medstar. Additionally, you will contribute to creating an environment of teamwork, develop trust with coworkers and other Agency staff, and participate in meetings and committees supporting the Department and Agency marketing and outreach efforts.

Key Responsibilities:

Collaborate with hospital clinical teams to develop and process home health referrals.
Offer patient choice, educate patients/families on what to expect from home health services, and arrange these services.
Seek to build new and maintain effective working relationships with referral sources, key stakeholders, and other departments.
Serve as a resource to referral sources, including case managers, physicians, and home care operations, on home health services and practices, as well as the home health referral process.
Provide education to referral sources, providers, members of the clinical team regarding home health and infusion services.
Process an average of 80 referrals per month.

Requirements:

Associate's degree or an equivalent combination of education and experience required.
One year of relevant education may be substituted for one year of required work experience.
1-2 years of related experience in a healthcare setting required.
One year of relevant professional-level work experience may be substituted for one year of required education.
Upon hire, licenses and certifications are required.
Strong organizational skills and ability to work under deadlines.
Self-directed team player.
Basic computer skills.
Strong interpersonal skills, including verbal and written communication.
Ability to communicate with patients, their relatives, physicians, and a variety of personnel.

Salary Range:

$18.33 - $29.96