Collections Supervisor

At Interstate Waste Services, we are seeking a highly skilled and experienced Collections Supervisor to join our team. As a Collections Supervisor, you will be responsible for overseeing the day-to-day operations of our collections call center environment, ensuring that collectors adhere to company policy and procedures.

• Monitor Accounts Receivable aging and identify past due accounts
• Support team with escalated calls
• Run, approve or deny credit applications
• Assist in managing day-to-day operations of a collections call center environment
• Negotiate payment arrangements with delinquent customers and handle complex cases
• Responsible for collection calls on top revenue accounts
• Responsible for projects and special tasks as assigned
• Manage automated calls and text messages
• Create monthly statements, dunning letters
• Review and assess customer accounts for 3rd party collection agencies
• Process credit card, ACH payments
• Conduct agent call monitoring and evaluations. Provide constructive feedback and coaching.
• Create, update and review procedural manuals for department
• Negotiates payment plans as needed
• Research and processes charge backs, returns, and NSF items
• Process write-offs for AR Reserve monthly
• Collaborate with the billing and sales teams for collections follow-up
• Identify and solve problems in processes to bring concrete results
• Develop alternative solutions and meet deadlines in a fast-paced environment
• Prepare monthly reports and analysis on the status of credit and collection matters and meet with assigned partners to review and strategize

• Supervisory experience with the ability to successfully manage and train staff
• 4-5 years of collections and customer service experience
• Strong communication and interpersonal skills, both written and verbal
• Strong analytical skills with the ability to simultaneously balance multiple tasks/projects, prioritize tasks and adhere to deadlines
• Debt collections experience
• Excellent computer skills (MS Word, MS Excel, MS PowerPoint)

We are committed to providing a world-class work environment to all employees. Each eligible employee receives a competitive total compensation package including hourly pay based on experience and paid overtime, Medical, Dental, Vision, Life Insurance and more. Our employees also receive Paid Vacation, Holidays, and Personal Days.

We believe in providing the training and development you need to grow your career with IWS. Many of our Supervisors, Managers, and other leadership staff, started their careers as Helpers, Drivers, or Dispatchers.

IWS is proud to be an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

Salary Range: $75,000.00 - $85,000.00 per year