Client Care Specialist

1 week ago


Lithonia, Georgia, United States Citizens Bancshares Full time
Client Care Representative

Citizens Trust Bank is committed to delivering exceptional customer service and financial solutions to our customers. As a Client Care Representative, you will play a vital role in providing personalized support and assistance to our customers, ensuring their banking needs are met with professionalism and expertise.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and efficient manner
  • Provide accurate and up-to-date information on banking products and services
  • Assist customers with account maintenance, including address changes and password resets
  • Process transactions, such as stop payments and verifications of deposits
  • Stay up-to-date on banking procedures and regulations to provide expert advice to customers
  • Collaborate with colleagues to achieve team goals and objectives
Requirements:
  • Minimum one year of call center experience in a banking environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Proficient in using Microsoft Office and banking software
  • Ability to maintain confidentiality and handle sensitive information
What We Offer:
  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • A collaborative and supportive work environment
  • Recognition and rewards for outstanding performance

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