Customer Service Operations Director

4 days ago


Mars, Pennsylvania, United States MSCCN Full time

About MSCCN:

MSCCN is seeking a highly skilled Customer Service Operations Director to join our team. As a key member of our leadership team, this role will be responsible for ensuring exceptional customer service standards are met through optimal training, staffing, and supervision of labor.

Job Summary:

The ideal candidate will have a minimum of 2 years of front desk experience, preferably in a leadership role, with excellent communication and interpersonal skills. They will be proficient in PMS system and brand's reward program, with advanced knowledge of financial management and cash handling.

Key Responsibilities:

  • Evaluate and implement strategies to improve guest satisfaction and loyalty.
  • Develop and maintain effective front office systems and procedures.
  • Supervise and train front desk staff to ensure exceptional customer service.
  • Maintain accurate records and reports, including forecasts and budgets.
  • Coordinate with other hotel departments to enhance guest satisfaction and quality.
  • Analyze guest feedback and implement changes to improve overall guest experience.

Salary Information:

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience. In addition to your salary, you can expect comprehensive benefits, including medical, dental, and vision insurance, vacation time off, sick leave, holiday time off, pet insurance, and 401(k) matching funds.

About the Role:

This is an exciting opportunity to join a dynamic team and take your career to the next level. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply.



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