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Operations Supervisor

2 months ago

Elkhorn, Wisconsin, United States Swimtastic Swim School Full time
About the Role:
At Swimtastic Swim School, we are dedicated to fostering a love for swimming and ensuring water safety for all ages. We are seeking an Operations Supervisor who shares our passion for aquatic education and customer service excellence.

Key Responsibilities:
As an integral part of our management team, you will:
  • Provide strategic vision and leadership to enhance our operational effectiveness.
  • Drive customer loyalty through innovative retention strategies and high engagement levels.
  • Oversee the development and distribution of marketing materials and digital content to support our customer journey.
  • Ensure adherence to swim lesson quality standards and the development of high-performing instructors.
  • Recruit, train, and mentor staff to deliver exceptional experiences for swimmers and their families.
  • Communicate productivity goals and expectations clearly to the team, conducting regular evaluations and providing constructive feedback.
  • Manage class scheduling processes to balance quality instruction with efficient resource utilization.
  • Maintain accurate and secure records for all students and families.
  • Develop expertise in managing a commercial aquatics operation.
  • Oversee financial performance, focusing on revenue growth and profitability.

Required Skills and Qualifications:
The ideal candidate will possess:
  • Outstanding customer service and organizational skills.
  • Proven leadership abilities with a focus on staff development.
  • Excellent communication skills, both verbal and written.
  • Ability to thrive in a collaborative team environment.
  • Flexibility to work varied hours, including weekends.
  • Proficiency in computer applications, including spreadsheets and word processing.
  • A proactive, positive attitude in a dynamic, customer-focused setting.

Preferred Qualifications:
Experience in aquatics management, swim instruction, or working with children and families is highly desirable. Knowledge of swimming pool operations and maintenance, along with relevant certifications, will be an advantage.

Compensation and Benefits:
At Swimtastic, we believe in making a meaningful impact every day. Our team enjoys:
  • A supportive and trusting company culture.
  • Competitive wages based on experience.
  • Performance-based bonuses.
  • Comprehensive training programs.
  • Discounted swim lessons for family members.
  • Flexible scheduling to promote work-life balance.
  • Paid time off for personal needs.