Collector/Recovery Specialist

2 days ago


Nashua, New Hampshire, United States Triangle Credit Union Full time
Job Summary

This Collector/Recovery Specialist role is responsible for collecting on all delinquent consumer loans, credit cards, and residential mortgages for Triangle Credit Union.

Key Responsibilities
  • Provide exceptional customer service to all members and Credit Union employees, ensuring a positive experience.
  • Initiate contact with delinquent accounts through various channels, taking appropriate action to bring accounts current by utilizing payment arrangements, account follow-ups, and assigning accounts for further action.
  • Maintain accurate and up-to-date notes and follow-ups utilizing collections software, ensuring seamless communication and efficient recovery efforts.
  • Maximize recovery efforts for credit union assets from charged-off loans, adhering to both credit union policy and current collection regulations.
Requirements
  • Proven experience in collections, with a strong understanding of collection regulations and procedures.
  • Banking experience is preferred, with knowledge of loan documents and bankruptcy laws desired.
  • Bilingual skills in Spanish are highly desirable.
Education and Skills
  • A high school education or equivalent is required, with a strong foundation in mathematics and communication.
  • Excellent telephone skills, with the ability to work independently and manage time effectively.
  • Strong attention to detail, with the ability to analyze data and make informed decisions.


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