Skilled Trade Specialist

5 days ago


Chino, California, United States American Honda Motor Full time
Job Title: Skilled Trade Specialist

Honda is seeking a highly skilled and motivated Skilled Trade Specialist to join our team. As a key member of our Call Center, you will be responsible for delivering exceptional customer experiences and driving business results.

Job Summary:

The Skilled Trade Specialist will be responsible for facilitating Contact Center specific curriculum and training, supporting our vision of Customer First. This role will work closely with Call Center Agents and stakeholders to train audience-appropriate and department-specific content, which may be delivered in several formats, including e-learning, videos, business processes, PowerPoint, and infographics.

Key Responsibilities:
  • Deliver new hire training, conduct knowledge checks, skill checks, and oversee live call handling.
  • Special Projects
  • Maintain Call Abandonment Rate
  • Maintain Speed to Answer
  • Maintain Overall Customer Satisfaction
Requirements:
  • Bachelor's Degree or comparable job experience
  • 1-3 years of training and curriculum development experience
  • Full understanding of all phases of training development process and adult learning principles
  • Experience in delivering in-person training programs preferred
  • Some experience working in a call center
  • Some automotive knowledge
  • Excellent communication and leadership skills
  • Knowledge of various training and teaching methods
Work Environment:
  • Onsite
Benefits and Total Rewards:
  • Competitive Base Salary
  • Pay will be based on several variables, including geographic location, work experience, education, etc.
  • Annual Bonus
  • Industry-leading Benefit Plans (Medical, Dental, Vision)
  • Paid time off, including vacation, paid holidays, sick time, and personal days
  • 401K Plan with company match + additional contribution
  • Relocation assistance (if eligible)
  • Advancement opportunities
  • Career mobility
  • Education reimbursement for continued learning
  • Training and Development programs
  • Wellbeing program
  • Community service and engagement programs
  • Product programs
  • Free drinks onsite

Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.



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