Concierge Liaison

As a Concierge at Martin Resorts, you will be the face of our hotel, providing exceptional customer service to our guests. You will be responsible for ensuring that every guest has a memorable and enjoyable stay with us.

• Provide warm and welcoming greetings to all guests, using their names and addressing them with a personalized approach.
• Assist guests with reservations, suggestions, information, and directions to ensure a seamless and enjoyable experience.
• Uphold friendly and courteous telephone service and interactions with guests and fellow employees.
• Coordinate with guests prior to arrival and throughout their stay to ensure their needs are met and exceeded.
• Preserve the security and privacy of guest rooms and administrative keys.
• Actively communicate with management and staff through scheduled reports, customer feedback, and guest needs.
• Receive and send guest and hotel mail, packages, and transmissions.
• Develop a comprehensive knowledge of rates, features, amenities, and area attractions to assist any client and maintain a competitive understanding.
• Maintain the confidentiality of any and all company information, including performance statistics, agreements with clients, prospective business, and financial information.
• Adhere to all hotel policies and procedures throughout the execution of tasks and responsibilities, including maintaining excellent customer service and efficient operations.
• Sustain the safety of the property through risk-management behavior, proper inspections, participation in the Safety and Security Committee, and knowledge of emergency procedures.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments as part of a team.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.
• Following safety procedures as your role is defined.
• Other duties as assigned by management.

Pay: $18.00 per hour

• At least 1 year of Hospitality Related Experience
• Vast knowledge of the area and all it has to offer

• Must be able to lift and/or carry up to 40 pounds frequently to assist guests
• Ability to stand for extended periods of time
• Ability to hear, understand, and communicate orally and in writing to communicate with staff, vendors, and guests in a normal in-person and phone conversation
• Ability to bend and twist, push and pull, stoop, and kneel
• Ascend and descend a ladder

Martin Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: