Call Center Specialist

3 weeks ago


Binghamton, New York, United States Security Mutual Life Insurance Full time
Job Summary

We are seeking a detail-oriented Customer Service Representative to join our team in a remote work environment. As a key member of our team, you will be responsible for providing exceptional customer service, resolving complex issues, and maintaining accurate records.

The estimated hourly pay range for this position is $18.16 - $20.07, based on various factors, including location, education, experience, and skills.

Key Responsibilities:

  • Answer incoming calls, respond to customer inquiries, and resolve issues efficiently.
  • Process billing requests, including changes to account numbers, payment types, and premium payments.
  • Provide information and support to customers regarding policy details and claims.
  • Keep records of customer interactions and transactions.

Requirements:

  • Minimum 3 years of experience in customer service.
  • 1 year of accounting experience preferred.
  • Familiarity with insurance industry or call center environment.
  • Fluency in Spanish a plus.
  • Basic knowledge of Microsoft Word and Excel.
  • Excellent written and verbal communication skills.
  • Ability to prioritize and organize a heavy workload.
  • Flexibility to work a varied schedule with occasional overtime.


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