Customer Experience Manager

4 weeks ago


Mt Pleasant, South Carolina, United States The Woodhouse Day Spa - Charleston Full time
Job Title

We are seeking a skilled professional to manage front desk operations at The Woodhouse Day Spa - Charleston. This is an exciting opportunity for individuals who enjoy working in a fast-paced environment and are passionate about delivering exceptional customer service.

As a key member of our team, you will be responsible for managing guest check-in and check-out processes, handling payments, and responding to customer inquiries.

Key Responsibilities:
  • Manage front desk operations, ensuring seamless guest experiences.
  • Provide excellent customer service, addressing guest needs promptly and professionally.
  • Work collaboratively with the team to achieve sales goals and provide a positive experience for guests.
Benefits:
  • Elevated pay bands based on level of experience and performance.
  • Flexible schedule with guaranteed hours.
  • Safe and sanitary work environment.
  • Career growth opportunities with training in a multimillion-dollar national franchise.
  • Medical health plan and employee discount on products and services.
  • Sales commission and free/paid parking.
Requirements:
  • Previous experience in customer service, retail, or front desk/hospitality.
  • General knowledge of luxury spa services.
  • Ability to maintain professional appearance and work collaboratively in a team environment.
  • Experience with spa or scheduling software is a plus.
About Us:

The Woodhouse Day Spa - Charleston offers luxury care and experiences that last well beyond our walls. Our mission is to create a welcoming and inclusive environment where our staff can thrive and grow.

The estimated salary for this position is $45,000 - $55,000 per year, depending on experience and qualifications.



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