GenAI Architect

At ServiceNow, we're revolutionizing the way organizations work with our innovative AI-enhanced technology. As a GenAI Architect, you'll play a critical role in driving customer outcomes, roadmap, and value realization for GenAI technology.

• Lead complex, multi-disciplinary projects to solve customer issues related to AI solutions.
• Provide technical advice and guidance to customers on utilizing ServiceNow technologies to achieve business objectives.
• Deliver ServiceNow capabilities to customers to drive outcomes and value realization.
• Collaborate with cross-functional teams to ensure successful deployment of ServiceNow Now Assist.
• Stay up-to-date with industry trends and emerging technologies in GenAI, applying knowledge to improve and evolve ServiceNow GenAI offerings.

• At least 5 years of experience in a technology advisory role, with experience working directly with AI, machine learning technologies, statistical systems, or big data platforms.
• 8+ years of experience in building solutions on complex cloud-native products, applications, and platforms.
• ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications desired, 3+ years of ServiceNow Platform experience preferred.
• Proven track record of driving business growth and customer satisfaction with emerging technology solutions.
• Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences.
• Strong analytical and problem-solving skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Customer-focused mindset and commitment to delivering high-quality results.
• Must be able to travel up to 30% annually.

We value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.