Card Services Representative

1 week ago


Belle Chasse, Louisiana, United States Instep Federal Credit Union Full time
Job Title: Card Services Representative

    Instep Federal Credit Union is seeking a skilled Card Services Representative to manage card services and support back-office functions.

About the Role

    As a key member of our team, you will be responsible for handling all aspects of credit and debit card processes, ensuring compliance with regulatory guidelines, and providing exceptional member service.

Key Responsibilities
  •     Account Management: Open, close, and maintain Visa, ATM, and debit card accounts for members.
  •     Reporting and Corrections: Review daily cardholder reports and make necessary corrections to accounts.
  •     Dispute Resolution: Process and monitor plastic card disputes, ensuring compliance with regulatory guidelines and communicating outcomes to members.
  •     Card Issuance and Management: Order, update, and manage all credit and debit cards for members.
  •     Achieving Accuracy: Process share draft and ACH exceptions, adjustments, and returns daily.
  •     Transaction Processing: Manage incoming and outgoing wire transfers received from front-line staff.
  •     Monitoring Accounts: Monitor dormant accounts and review JMFA program member accounts, recommending charge-offs for negative accounts when needed.
Benefits
  •     Competitive Salary: $55,000 - $65,000 per year, depending on experience.
  •     Benefits Package: Health, dental, and vision insurance, retirement savings plan, paid time off, and holidays.
  •     Ongoing Training: Ongoing training and development opportunities to enhance your skills and knowledge.


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