Cybersecurity Specialist
4 weeks ago
We are seeking a highly skilled Cybersecurity Specialist to join our team at Keeper Security, Inc. As an Implementation Specialist, you will play a crucial role in ensuring the successful onboarding and adoption of our products by our clients.
You will work closely with our clients and Implementation Manager to comprehend their unique requirements, configuring our solutions to precisely align with their needs. Your expertise and meticulous attention to detail will serve as the cornerstone for providing our customers with a seamless and exceptional experience.
Responsibilities- Deliver Keeper's software for all clients, including initial deployments of new customers and expansion deployments of existing customers.
- Tailor our solutions to meet the specific needs and objectives of each client, ensuring a personalized and effective experience.
- Offer continuous technical support to clients, troubleshooting issues and efficiently resolving any concerns as they arise.
- Communicate with English and Spanish speaking clients, both verbal and written.
- Maintain accurate records of client configurations, customizations, and communication to ensure a comprehensive understanding of each implementation.
- Gather feedback from clients and collaborate with the product development team to improve the functionality and usability of our solutions.
- Effectively oversee multiple implementation projects concurrently, ensuring their timely delivery within predefined scope.
- Minimum of 2 years progressive experience in SaaS support and/or implementation.
- Experience with Salesforce.
- Experience with Google docs and MS-office tools.
- Experience in SaaS deployment with security software experience preferred.
- Proficiency in leading external client engagements.
- Excellent communication and interpersonal skills, with the ability to effectively manage client relationships.
- Strong analytical and problem-solving skills.
- Ability to work independently and as part of a team, across global regions and time zones.
- Bilingual fluency, ability to write, read, and speak both English and Spanish.
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