Healthcare Customer Care Professional

6 days ago


Salem, Oregon, United States CVS Health Full time

We're seeking a skilled Healthcare Customer Care Professional to join our team at CVS Health. As a Customer Service Representative, you'll play a vital role in delivering personalized support and care to our customers.

About the Role

This is a full-time position that requires strong communication and problem-solving skills, as well as empathy towards customers' needs and concerns. You'll be working in a fast-paced environment, managing multiple tasks and resolving issues efficiently.

Key Responsibilities

  • Provide exceptional customer service via phone, addressing inquiries and resolving issues promptly.
  • Utilize knowledge of plans, products, procedures, and systems to offer accurate information and resolve complex problems.
  • Work collaboratively with internal teams to ensure seamless customer experience.

Requirements

  • Must live in the EST time zone area.
  • Experience in a production environment, preferably in a call center or retail setting.
  • Customer service experience in a transaction-based environment, demonstrating ability to be empathetic and compassionate.
  • Strong computer navigation and typing skills.
  • Ability to manage multiple tasks in a high-volume environment.

Compensation and Benefits

The estimated salary for this role is between $17.00 - $31.30 per hour, depending on experience. We offer a comprehensive benefits package, including:

  • Medical, dental, and vision coverage.
  • 401(k) retirement savings plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Fully-paid term life insurance plan.
  • Short-term and long-term disability benefits.
  • Paid Time Off (PTO) and paid holidays.


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