Healthcare Customer Care Professional
6 days ago
We're seeking a skilled Healthcare Customer Care Professional to join our team at CVS Health. As a Customer Service Representative, you'll play a vital role in delivering personalized support and care to our customers.
About the Role
This is a full-time position that requires strong communication and problem-solving skills, as well as empathy towards customers' needs and concerns. You'll be working in a fast-paced environment, managing multiple tasks and resolving issues efficiently.
Key Responsibilities
- Provide exceptional customer service via phone, addressing inquiries and resolving issues promptly.
- Utilize knowledge of plans, products, procedures, and systems to offer accurate information and resolve complex problems.
- Work collaboratively with internal teams to ensure seamless customer experience.
Requirements
- Must live in the EST time zone area.
- Experience in a production environment, preferably in a call center or retail setting.
- Customer service experience in a transaction-based environment, demonstrating ability to be empathetic and compassionate.
- Strong computer navigation and typing skills.
- Ability to manage multiple tasks in a high-volume environment.
Compensation and Benefits
The estimated salary for this role is between $17.00 - $31.30 per hour, depending on experience. We offer a comprehensive benefits package, including:
- Medical, dental, and vision coverage.
- 401(k) retirement savings plan with company match.
- Employee Stock Purchase Plan (ESPP).
- Fully-paid term life insurance plan.
- Short-term and long-term disability benefits.
- Paid Time Off (PTO) and paid holidays.
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