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Technical Customer Support Specialist
2 weeks ago
At Yardi, we're pioneers in the property tech industry, blending tradition with innovation to deliver exceptional customer experiences. As a Technical Customer Support Specialist, you'll play a pivotal role in providing top-notch support to our clients, focusing on troubleshooting and resolving software issues over phone and email across our diverse suite of products.
As a subject matter expert in our software solutions, you'll have the opportunity to work with cutting-edge technology, gaining valuable expertise and contributing to the success of our clients. Your contribution will go beyond just support - you'll actively collaborate with our team to drive continuous improvements and advancements in our products, ensuring our clients receive nothing but the best and stay ahead in a competitive market.
Key Responsibilities:
- Deliver exceptional customer support, going above and beyond to assist clients in troubleshooting and resolving issues promptly.
- Develop a comprehensive understanding of the product you support, enabling you to efficiently test new software functionality, data fixes, and set-ups.
- Serve as a subject matter expert (SME) offering valuable insights and expertise.
- Conduct training sessions for clients on new software upgrades and functionality, ensuring they are equipped to leverage the latest features.
Requirements:
- Bachelor's degree in business, computer science, information systems or related field.
- High comfort level with troubleshooting and providing support over phone and email, effectively assisting customers remotely.
- Outstanding written and verbal communication skills, enabling you to provide exceptional support to customers.
- Strong customer service skills and a genuine desire to go the extra mile to ensure client satisfaction.
- Excellent attention to detail and the ability to follow processes diligently, ensuring accuracy and efficiency.
