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Host

2 months ago

Montgomery, New York, United States City Winery Full time
About the Role

We are seeking a highly skilled and enthusiastic Host to join our team at City Winery. As a Host, you will be the first and last point of contact for our guests, providing exceptional service and ensuring a memorable experience at every visit.

Key Responsibilities
  • Provide positive guest experiences through greeting, conversing, and thanking departing guests
  • Escort guests to seats and set them up for a pleasurable dining experience
  • Accommodate guest requests while seeking management approval when necessary
  • Manage all call-ins and walk-in inquiries, directing to appropriate departmental contacts or taking messages
  • Ensure all dining areas are tidy, presentable, and in safe condition
  • Maintain all reservations/seating through designated system
  • Provide guests with accurate wait time estimates during busy periods
  • Perform necessary opening/closing tasks
  • Rotate seating between different stations to ensure even workloads for waitstaff
  • Maintain a knowledge of City Winery brand, history, culture, and programming
  • Maintain menu knowledge, including ingredients, preparation methods, and allergen information
Requirements
  • 1+ years experience as a Host in a fast-paced, high-volume service environment
  • Strong work ethic, team player, and exceptional guest service skills
  • Ability to consistently deliver high-quality guest experiences and exceed guest expectations
  • Effective communication and interpersonal skills
  • Aptitude to resolve problems and handle all guests with composure and hospitality
  • Polished presentation and ability to work both independently and in a team environment
  • Fluency in English, including ability to read, write, communicate, and conduct basic business-related mathematics
  • Ability to work a flexible schedule, including days, nights, weekends, and holidays
  • Ability to perform physical requirements of the role, including standing/walking for the entirety of the shift
About City Winery

City Winery is a unique facility combining a fully functioning winery with intimate concerts, food & wine classes, private events, and fine dining. We are a haven for community and creativity, where the philosophy of hospitality is a way of life. We are an equal opportunity employer and value diversity at City Winery.