Creative Sales Associate

7 days ago


Milford, Connecticut, United States Michael's Inc Full time

Job Summary

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Michaels. As a Sales Associate, you will be responsible for delivering exceptional customer service, helping customers find what they need, and providing solutions to their creative needs.

Key Responsibilities

  • Provide friendly and knowledgeable customer service to ensure a positive shopping experience
  • Help customers locate products and provide solutions to their creative needs
  • Execute cash handling and other sales-related duties to standards
  • Engage customers on the benefits of our Rewards program and Private Label Credit Cards
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • Participate in truck unloading, stocking, and planogram (POGs) processes
  • Responsible for completing merchandise recovery and maintenance, including the merchandise return/go back process and general store recovery
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned
  • Project a positive image and serve as a role model for other Team Members

Requirements

  • Ability to move throughout the store and lift heavy boxes
  • Ability to access high shelves by ladder or similar equipment
  • Retail and/or customer service experience preferred

Work Environment

Our store is a dynamic and fast-paced environment, with a focus on providing exceptional customer service. As a Sales Associate, you will be working in a public retail store setting, with some stock rooms not being climate controlled. You may also be required to work outdoors to retrieve shopping carts or unload trucks.

Michaels is committed to the full inclusion of all qualified individuals. If you need an accommodation to fully participate in the job application or interview process, please contact Customer Care at Michaels.


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