Retail Assistant Branch Manager

4 weeks ago


Baytown, Texas, United States Woodforest National Bank Full time
Job Description

We are seeking a highly motivated and experienced Retail Assistant Branch Manager to join our team at Woodforest National Bank. As a key member of our branch team, you will be responsible for driving results and supporting the mission in the growth of consumer and business customer relationships, community engagement, and in-store partner relationships, while delivering the Woodforest Experience to every customer, every day, every time.

Key Responsibilities:
  • Assist the Branch Manager in achieving branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
  • Develop and lead innovative strategies to grow, retain, and deepen consumer and business relationships, and proactively grow business deposits and loans through inside and outside business calling.
  • Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with customers, community members, and retail partners.
  • Embrace and lead a technology-driven customer experience.
  • Lead, partner, and execute a community engagement strategy with a Community Development Relationship Manager to be an engaged and intrinsic community partner.
  • Inspire and coach team members to reach their full potential and act as a positive role model.
Other Responsibilities:
  • Exhibit operational excellence through diligent adherence to policies and procedures.
  • Maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures, and guidelines. Practice branch security procedures and protect customer confidentiality and privacy.
  • Perform branch servicing duties such as paying and receiving, cash and vault balancing; ordering cash, cards, reports, audits, and control checks; maintaining and servicing automated teller machines; and cleaning work areas.
  • Practice prudent expense management.
  • Address customer questions and concerns by telephone and in person or refer to appropriate internal resource with ownership until final resolution.
Competencies Required:
  • Must be proactive when seeking business outside of the branch.
  • Must be open to direct coaching and feedback.
  • Ability to work flexible or extended working hours to meet business needs; demonstrated reliability.
  • Demonstrate a passion for taking care of people by exhibiting effective problem-solving abilities, the ability to maintain composure and convey a positive attitude while interacting with customers as well as internal team members.
  • Knowledge of or ability to quickly learn products, services, policies, procedures, regulatory guidelines, as well as engaging in a sales and service process.
  • Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures, and guidelines.
  • Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining accuracy and attention to detail.
Minimum Qualifications/Experience:
  • 3 years of relevant and transferrable sales and/or customer service experience: OR an Associate's degree and 2 years of relevant and transferrable sales and/or customer service experience; OR a Bachelor's degree and 1 year of relevant and transferrable sales and/or customer service experience.
  • Demonstrable leadership ability and experience. Prior supervisory experience is helpful.
  • Previous in-store banking experience is preferred, but not required.
  • Must be positive and engaging.
Formal Education & Certification:
  • High School Diploma or equivalent required.
Work Status:
  • Full-Time.
Supervisory Responsibility:
  • Mentor or lead a team of more junior staff but does not typically have formal management responsibility for personnel decisions.
Travel:
  • Up to 25% or more outside of branch or as needed by customer.
Working Conditions:
  • Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.


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