Retail Assistant Branch Manager
4 weeks ago
We are seeking a highly motivated and experienced Retail Assistant Branch Manager to join our team at Woodforest National Bank. As a key member of our branch team, you will be responsible for driving results and supporting the mission in the growth of consumer and business customer relationships, community engagement, and in-store partner relationships, while delivering the Woodforest Experience to every customer, every day, every time.
Key Responsibilities:- Assist the Branch Manager in achieving branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer.
- Develop and lead innovative strategies to grow, retain, and deepen consumer and business relationships, and proactively grow business deposits and loans through inside and outside business calling.
- Enhance customer experience and the reputation of the Bank by warmly and sincerely greeting, engaging, and developing relationships with customers, community members, and retail partners.
- Embrace and lead a technology-driven customer experience.
- Lead, partner, and execute a community engagement strategy with a Community Development Relationship Manager to be an engaged and intrinsic community partner.
- Inspire and coach team members to reach their full potential and act as a positive role model.
- Exhibit operational excellence through diligent adherence to policies and procedures.
- Maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures, and guidelines. Practice branch security procedures and protect customer confidentiality and privacy.
- Perform branch servicing duties such as paying and receiving, cash and vault balancing; ordering cash, cards, reports, audits, and control checks; maintaining and servicing automated teller machines; and cleaning work areas.
- Practice prudent expense management.
- Address customer questions and concerns by telephone and in person or refer to appropriate internal resource with ownership until final resolution.
- Must be proactive when seeking business outside of the branch.
- Must be open to direct coaching and feedback.
- Ability to work flexible or extended working hours to meet business needs; demonstrated reliability.
- Demonstrate a passion for taking care of people by exhibiting effective problem-solving abilities, the ability to maintain composure and convey a positive attitude while interacting with customers as well as internal team members.
- Knowledge of or ability to quickly learn products, services, policies, procedures, regulatory guidelines, as well as engaging in a sales and service process.
- Ability to maintain the highest level of confidentiality, follow directions, and apply proper policies, procedures, and guidelines.
- Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining accuracy and attention to detail.
- 3 years of relevant and transferrable sales and/or customer service experience: OR an Associate's degree and 2 years of relevant and transferrable sales and/or customer service experience; OR a Bachelor's degree and 1 year of relevant and transferrable sales and/or customer service experience.
- Demonstrable leadership ability and experience. Prior supervisory experience is helpful.
- Previous in-store banking experience is preferred, but not required.
- Must be positive and engaging.
- High School Diploma or equivalent required.
- Full-Time.
- Mentor or lead a team of more junior staff but does not typically have formal management responsibility for personnel decisions.
- Up to 25% or more outside of branch or as needed by customer.
- Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.
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