Hospitality Expert

2 days ago


Savannah, Georgia, United States Thompson Savannah Full time
Job Summary

We are seeking a highly skilled and experienced Hospitality Expert to join our team at Thompson Savannah. This role involves providing exceptional guest experiences, handling guest requests, and contributing to the overall success of our luxury hotel.

About the Role:

  • Provide exceptional guest service, ensuring their needs are met and exceeded
  • Manage guest check-ins and check-outs, preparing billing and resolving any issues that may arise
  • Respond to guest requests, assessing their needs and providing personalized recommendations to maximize satisfaction
  • Collaborate with guests pre-arrival and in-house to understand their preferences and offer tailored suggestions
  • Process packages, faxes, messages, and mail in an accurate and timely manner
  • Utilize various software programs, communicate with internal personnel, and respond to guest inquiries via phone, email, and Four Seasons chat

Key Responsibilities:

  • Develop and maintain knowledge of local attractions, events, and activities in the Savannah area
  • Establish relationships with local vendors and partners to provide exceptional guest experiences
  • Contribute to the success of the hotel by identifying opportunities for improvement and implementing changes as needed
  • Maintain a high level of professionalism and energy throughout shifts, ensuring exceptional guest service

What We Offer:

  • A competitive salary of $60,000 - $70,000 per year, depending on experience
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off
  • Ongoing training and development opportunities to enhance skills and knowledge
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration


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