Customer Service Representative

1 week ago


West Palm Beach, Florida, United States Christopher Tighe - State Farm Agent Full time
Job Opportunity

We are seeking a highly organized and efficient individual to join our team as a Receptionist - State Farm Agent Team Member. As a key member of our agency, you will play a vital role in supporting our insurance agents in gaining and keeping customers.

Key Responsibilities
  • Customer Relationships: Establish and maintain strong relationships with customers, providing prompt and accurate service as needed.
  • Customer Service: Provide exceptional customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Education: Use a customer-focused, needs-based review process to educate customers about insurance options and promote the development of our business.
Requirements
  • Dedication to Customer Service: Demonstrated commitment to providing exceptional customer service.
  • Sales Experience: Preferred experience in sales, including outside sales, inside sales, retail sales, or telemarketing.
  • Licenses: Ability to obtain Property and Casualty License and Life/Health License.
  • Marketing Goals: Ability to achieve mutually agreed-upon marketing goals.
  • Marketing Interest: Interest in marketing products and services based on customer needs.
Benefits
  • Salary and Commission: Competitive salary plus commission/bonus structure.
  • Paid Time Off: Paid vacation and personal/sick days.
  • Health Benefits: Comprehensive health benefits package.
  • Profit Sharing: Opportunity for profit sharing and growth potential.


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