PNC is seeking a highly motivated and customer-focused individual to join our team as a Branch Banker. As a key member of our Retail organization, you will be responsible for acquiring and deepening the branch customer base through proactive sales and service activities.

• Customer Acquisition and Retention
  • Develop and implement strategies to acquire new customers and deepen existing relationships through a variety of sales and service activities.
  • Collaborate with ecosystem partners to grow customers' share of wallet and position PNC solutions to drive new revenue and customer loyalty.
• Proactive Sales Conversations
  • Drive proactive sales conversations through internal and outbound interactions using a defined sales process, including outbound calling, service to sales, teller interactions, appointment setting, and effective lobby engagement.
  • Deliver a full PNC conversation with every client interaction to identify appropriate PNC solutions and leverage ecosystem partnerships to acquire, expand, and retain relationships.
• Customer Loyalty and Growth
  • Create customer loyalty and grow customers' share of wallet through a differentiated customer experience.
  • Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
  • Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
• Risk Management
  • Manage risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
  • Demonstrate a heightened scrutiny to identify and avoid loss.

• Customer Focus
  • Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions.
  • Able to leverage that information in creating customized customer solutions.
• Managing Risk
  • Assessing and effectively managing all of the risks associated with business objectives and activities.
  • Ensuring adherence to and support of PNC's Enterprise Risk Management Framework.

• Banking Products
  • Knowledge of and ability to provide products and services available through the retail banking branch.
• Digital Awareness
  • Shares, shows, and supports clients on a variety of technological digital and online tools and resources.
  • Allows clients to explore solutions to achieve their financial goals and financial well-being through the PNC conversation.
• Effective Communications
  • Understanding of effective communication concepts, tools, and techniques.
  • Ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Managing Multiple Priorities
  • Ability to manage multiple concurrent objectives, projects, groups, or activities.
  • Making effective judgments as to prioritizing and time allocation.
• Problem Solving
  • Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational, or process problems.
  • Ability to apply this knowledge appropriately to diverse situations.
• Prospecting
  • Knowledge of prospecting principles, processes, and skills.
  • Ability to identify and engage potential customers in the market.
  • Build relationships and create opportunities.
  • Plan, strategize, and target the right industries.
  • Create value propositions with impact.
• Retail Lending
  • Knowledge of and ability to design and develop retail lending products and services.
  • Manage and evaluate operational processes and procedures.
  • Ensure compliance with local and company policies.
• Selling
  • Applies knowledge of banking products and services to meet customer needs and enable them to achieve their financial goals.
  • Identifies prospecting approaches to identify potential customers and create opportunities to sell financial solutions and ideas to customers.
• Understanding Customer Needs
  • Knowledge of and the ability to recognize and be sensitive to the different perspectives and priorities of different customers.

Roles at this level typically do not require a university/college degree, high school diploma, or GED, but do require related experience or product knowledge to accomplish primary duties.

Typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.