Computer Support Associate I – Infrastructure Engineer
3 weeks ago
Duration: 06 months contract
We are seeking a skilled Computer Support Associate I – Infrastructure Engineer to join our team at US Tech Solutions. As a key member of our infrastructure support team, you will be responsible for providing onsite deskside support to our clients.
Key Responsibilities:
- Perform routine maintenance tasks, such as imaging computers, replacing printer toner, and disposing of outdated assets.
- Monitor and resolve trouble tickets from ServiceNow queues.
- Document and record information, including updating assets in Asset Center and following KB articles for problem resolution.
- Communicate effectively with clients via email and create basic documents/records, such as contact lists and problem incidence reports.
- Recognize and resolve problems with processes/operations supported, and report to others those problems that fall outside established procedures.
- Maintain equipment, supplies, and data supporting processes or operations, including scheduling routine equipment maintenance and ordering supplies.
- Apply technical knowledge to support processes or operations, such as understanding basic printer operations and performing trouble shooting by following KB articles.
Requirements:
- Knowledge of computing and networking concepts and fundamentals.
- Ability to use standard desktop load applications, such as Microsoft Office, and intranet and internet functions.
- Knowledge of computer security policies and a general overall knowledge of computer security concepts.
- 1 year or more IT experience preferred, but recent college graduates will be considered.
About US Tech Solutions:
We are a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To learn more about US Tech Solutions, please visit our website.
We are an Equal Opportunity Employer and welcome applications from all qualified candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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