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Senior Control Operations Specialist

2 months ago

Scranton, Pennsylvania, United States Bank of America Full time
Position Overview:

At Bank of America, our mission is to enhance financial well-being through meaningful connections. We prioritize Responsible Growth, which shapes our operations and our commitment to clients, employees, communities, and shareholders alike.

We are dedicated to fostering a diverse and inclusive environment, ensuring that we attract individuals from various backgrounds and experiences. Our investment in our employees and their families is reflected in our competitive benefits, which support their overall well-being—physically, emotionally, and financially.

Bank of America values collaboration while also providing flexibility tailored to the diverse roles within our organization.

Joining our team means embarking on a rewarding career filled with opportunities for learning, growth, and impactful contributions.

The Global Operations division serves as a centralized team, providing essential operational support across all business lines. Our focus is on maintaining a robust control environment to mitigate financial, reputational, and operational risks during daily cash and securities settlements.

The Global Payment Operations (GPO) team is responsible for managing global wire repairs and ACH payments for both internal and external clients, ensuring seamless payment execution and transaction investigations. Additionally, we conduct sanctions screening in compliance with policies set by the Global Economic Sanctions Compliance team.

Key Responsibilities:
  • Oversee the design and effectiveness of the risk and control framework to support Client Operational Services, ensuring compliance with enterprise standards.
  • Facilitate the monitoring and evaluation of controls by analyzing data to identify issues and recommend improvements.
  • Implement enhanced controls and quality assurance practices to bolster business continuity.
  • Conduct quality inspection reviews to improve employee performance and control effectiveness.
  • Execute quality assurance activities, including control execution, case management, and results reporting.
  • Drive initiatives by pinpointing areas for testing automation, procedural enhancements, thematic trends, and coaching opportunities to optimize the QA program.
  • Assist in managing research for regulatory examinations, internal audits, and other monitoring activities, evaluating data relevant to inspection metrics for governance reporting.
Desired Qualifications:
  • At least 3 years of experience in Audit, Compliance, or Risk within a large financial institution, multinational corporation, public accounting firm, or regulatory agency, demonstrating a strong track record of success.
  • Excellent communication skills, capable of articulating complex concepts clearly and concisely.
  • A proactive learner and mentor, exhibiting high energy, a positive attitude, and leadership during transitions.
  • Strong project management and interpersonal skills, with the ability to influence and challenge effectively, along with meticulous attention to detail.
  • Exceptional analytical and critical thinking skills, with the ability to formulate and express informed opinions.
  • Proficient in managing risk and evaluating trade-offs in business recommendations.
  • Skilled in conflict resolution within teams, advocating for integrity even in challenging situations.
  • Demonstrates professionalism, reliability, integrity, and a collaborative spirit, thriving in a dynamic team setting.
  • Self-motivated with the ability to prioritize tasks and meet deadlines.
  • Proficient in Microsoft Office Suite (Outlook, Excel, PowerPoint).
Essential Skills:
  • Control Management
  • Issue Resolution
  • Monitoring and Testing
  • Quality Assurance
  • Risk Assessment
  • Analytical Skills
  • Attention to Detail
  • Critical Thinking
  • Problem-Solving
  • Effective Communication
  • Decision-Making
  • Innovative Thinking
  • Task Prioritization
  • Information Organization
  • Research Skills
Work Schedule:
1st shift (United States of America)

Weekly Hours:
40