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Healthcare Access Associate

2 months ago

Albany, New York, United States Albany Medical Center Full time

Job Summary

The Patient Access Coordinator is responsible for ensuring accurate and efficient registration of patients in the Emergency Department. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities

  • Collect and verify patient demographic and insurance information
  • Use eligibility application to verify insurance coverage and capture relevant information
  • Interpret insurance responses and apply contractual benefits to services rendered
  • Discuss financial obligations with patients and collect payment via cash, credit card, or check
  • Explain regulatory forms and answer patient questions, obtaining signatures as necessary
  • Manage electronic health records and scan or upload documents as required
  • Comprehend federal, state, and third-party payer regulations related to hospital registration
  • Work in multiple systems to complete accurate registrations and support clinical workflow
  • Review services rendered to ensure accurate setting of care and advise physician staff as necessary
  • Provide estimates for services and contact patients with missing or incomplete information
  • Secure encounters with tight timeframes and manage high patient volume

Requirements

  • High School Diploma or equivalent required
  • Associate's degree in a relevant field preferred
  • 3-5 years of experience in a hospital or physician office required
  • Strong computer skills and insurance knowledge
  • Proven customer service skills and ability to multi-task in a fast-paced environment
  • Ability to learn and apply new information, with a focus on problem-solving and critical thinking
  • CHAA certification required within 2 years of hire

Albany Medical Center is an Equal Opportunity Employer