Shift Leader

2 weeks ago


Brockton, Massachusetts, United States Char Burger & Creamery Full time
Char Burger & Creamery Shift Leader Job Description

We are seeking a highly motivated and organized Shift Leader to oversee daily operations during designated shifts. As a Shift Leader, you will be responsible for supervising employees, assigning duties, and creating a shift schedule. Your primary goal will be to ensure that our customers receive outstanding service and that our team members are working efficiently.

Key Responsibilities:
  • Supervise employees and assign duties to ensure smooth and efficient workflows.
  • Create a shift schedule that meets the needs of the team and the business.
  • Monitor team performance and address any issues that arise during the shift.
  • Manage employee requests and transgressions in a fair and professional manner.
  • Ensure compliance with company policies, health, and safety standards.
  • Coach team members and train new staff to ensure they have the skills and knowledge needed to succeed.
  • Open and close registers, account for the daily intake, and prepare cash deposits.
  • Handle customer issues and employee disputes in a professional and courteous manner.
Requirements:
  • High school diploma or equivalent.
  • Previous experience as a Shift Leader or in a similar role in retail.
  • Experience creating shift schedules and managing employee performance.
  • Excellent communication and interpersonal skills.
  • Strong leadership and organizational skills.
  • Confident problem-solver and team player.
Benefits:
  • Flexible schedules.
  • Competitive pay.
  • FREE Meal on days you are working.

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