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Team Coordinator for Customer Service in Transportation and Logistics Specialist

2 months ago

Dodge Center, Minnesota, United States Crimson Enterprises Full time

We are seeking a highly skilled Team Coordinator for Customer Service in Transportation and Logistics to join our team at Crimson Enterprises. As a key member of our customer service team, you will be responsible for managing and supporting a team of four, assisting with complex customer inquiries, and coordinating vacation and shift schedules in close collaboration with team leadership.

**Key Responsibilities:**

  • Manage and support a team of four, providing guidance and assistance as needed.
  • Coordinate vacation and shift schedules with team leadership to ensure seamless operations.
  • Maintain open communication with key partners, including customs, rail, and trucking companies, to develop optimal customer solutions in the event of transportation disruptions.
  • Serve as the primary point of contact for customers regarding our terms and conditions and any questions related to transportation.
  • Collaborate with our IT department to optimize interfaces with customers and improve our digital sales platform.
  • Develop and implement strategies to enhance customer development and drive growth through our digital sales platform.

**Requirements:**

  • Successful completion of a degree or apprenticeship in transportation and logistics or relevant work experience.
  • Strong understanding of transportation and logistics principles, with knowledge of combined freight transport.
  • Familiarity with customs regulations and procedures.