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Help Desk Representative

1 week ago

Lee's Summit, Missouri, United States Mr Handyman Full time

We are seeking a skilled Customer Service Representative to join our team. As a representative, you will be the primary point of contact for customers and will be responsible for providing exceptional customer service.

Key Responsibilities
  • Answer customer inquiries and provide solutions to their problems.
  • Respond to customer complaints and resolve issues in a timely and professional manner.
  • Schedule services and dispatch technicians to meet customer needs.
  • Perform marketing functions to sell additional work and earn business.
  • Process payments and maintain accurate records.

Requirements:

  • Previous customer service experience preferred.
  • Strong written and verbal communication skills.
  • Computer literacy with working knowledge of Microsoft Office and Google Suite applications.
  • Ability to multitask and prioritize tasks effectively.