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Patient Scheduling Specialist
2 months ago
Position Summary:
The primary objective of the Patient Scheduling Specialist is to create a welcoming, supportive, and stress-free atmosphere for patients receiving surgical treatment. This role is essential in ensuring that patients' needs are met and that they receive optimal care throughout their experience.
Key Responsibilities:
- Manage all scheduling activities for both new and returning patients, ensuring the collection of essential patient and insurance details prior to appointments.
- Welcome and check-in patients upon arrival.
- Input patient data accurately into the system.
- Digitally archive all patient records and information.
- Handle incoming calls and route them to the appropriate personnel when not related to scheduling.
- Regularly assess the scheduling system for efficiency and implement adjustments as necessary.
- Facilitate communication with referring physicians regarding shared patients.
- Conduct confirmation calls to patients to inform them of their appointment times and pre-operative instructions.
- Exhibit teamwork by being flexible and ready to assist in various capacities as needed.
Essential Skills and Competencies:
- Exceptional multitasking abilities.
- Strong verbal communication skills, with the ability to convey information clearly and pleasantly.
- Effective relationship management, adapting to various personalities, including anxious patients and medical professionals.
- Outgoing and friendly demeanor, enjoying interactions with individuals and groups.
- Excellent organizational and time-management capabilities, efficiently managing tasks independently.
- Professional appearance and demeanor that aligns with the office's standards.
- Reliability in performing duties consistently.
- Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
This role typically requires a commitment of approximately 35-40 hours per week.
Skills Required:
- Oral Surgery
- Appointment Scheduling
- General Anesthesia
- Implant Procedures
- Oral and Maxillofacial Surgery
- Winoms Software
Compensation:
- $22-$26 per hour