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General Manager

2 months ago

Charlotte, North Carolina, United States MOD Pizza Full time

About the Role

We are seeking a highly motivated and experienced General Manager to lead our MOD Pizza team. As a General Manager, you will be responsible for driving business results, engaging customers, and delivering a great experience for our Squad.

Key Responsibilities

  • Oversee the daily operations of the store, driving business results and customer satisfaction
  • Provide leadership to the entire Squad, with a focus on developing and empowering team members
  • Identify opportunities to improve store performance, develop action plans, and implement changes
  • Engage the Squad in solving problems and achieving store goals
  • Partner with peers and leadership to achieve success
  • Maintain staffing levels through proactive talent recruitment and selection
  • Build and sustain community relationships
  • Utilize forecasts and labor models to distribute staffing and schedules
  • Ensure cleanliness and food safety within the store
  • Hold the Squad accountable for performance and demonstrate a growth mindset
  • Celebrate wins with the Squad
  • Manage store inventory levels and ensure supplies are ordered, received, and processed
  • Maintain accurate, secure, and timely cash management
  • Communicate effectively to ensure the Squad is aware of upcoming initiatives
  • Track, report, and fix facilities issues

MOD Values

  • Embrace change and seek to learn and improve every day
  • Focus on finding solutions, not dwelling on problems
  • Be generous with time, show patience, and be of service to others
  • Express appreciation for the generosity of others
  • Show compassion, understanding, and willingness to support others without judgment
  • Play a role in creating a safe environment for all customers and Squad members
  • Demonstrate and embody MOD culture and standards

Requirements

  • 2 years of General Manager experience in a restaurant
  • Tenacious spirit and pride in business ownership
  • Proven success in training, developing, and leading teams
  • Experience ordering, receiving, and controlling inventory within a food service environment
  • Must obtain a food safety certification and/or alcohol beverage certification within 30 days of start date
  • Must be at least 21 years old

Preferred Qualifications

  • College education in business or related field may substitute a portion of required experience
  • Strong written and verbal communication skills

Physical Requirements

As a member of our Squad, you must have the ability to work in an open kitchen environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, carrying, pushing, and pulling, and in general handling or moving objects weighing up to 50 pounds. You must also have the ability to operate hand-held appliances, sharp knives, and various kitchen equipment, including but not limited to the industrial can opener, dough press, industrial dishwasher, very hot oven, etc. Depending on the location, you may need to go up and down stairs and/or use an elevator. You must also have the ability to communicate and exchange information quickly in English with Squad members and others.

Working Conditions

  • High noise levels due to operations, customers, and overhead music
  • May be indoor or outdoor setting depending on store (varied weather conditions are expected); including delivering order curbside to the customer
  • Will work near moving or mechanical parts
  • Varying schedule to include evenings, holidays, and extended hours as business dictates
  • Will work inside a walk-in refrigerator and freezer