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Customer Experience Representative

2 months ago

Emporia, Kansas, United States First Brands Group, LLC Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at First Brands Group, LLC. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Order Processing: Process customer orders in a timely and accurate manner, ensuring all necessary information is captured and recorded.
  • Customer Communication: Communicate effectively with internal and external customers to resolve issues, answer questions, and provide product information.
  • Record Keeping: Maintain accurate and up-to-date customer records, including order history, contact information, and communication logs.
  • Problem Resolution: Investigate and resolve customer complaints in a professional and timely manner, escalating issues to management as needed.
  • Special Projects: Participate in special projects and initiatives as assigned by management, contributing to the growth and development of the company.
Requirements
  • Education: High school diploma or equivalent required; 1-3 years of customer service experience or a combination of both preferred.
  • Skills: Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Technical Skills: Proficiency in Microsoft Office applications and computer literacy required.
About Us

First Brands Group, LLC is a leading organization in the automotive industry, dedicated to providing high-quality products and exceptional customer service. We are committed to achieving profitable growth and exceeding customer expectations.