Onsite Operations Specialist

1 month ago


Phoenix, Arizona, United States HP Development Company, L.P. Full time
Job Summary

We are seeking a highly skilled Onsite Operator to join our team at HP Development Company, L.P. As an Onsite Operator, you will be responsible for providing exceptional customer service and technical support to our clients. This is a full-time position that requires a strong understanding of technical aspects of the job and the ability to work independently with minimal supervision.

Key Responsibilities
  • Maintain high-level customer satisfaction by clarifying customer needs and ensuring they are met.
  • Handle customer-relations problems promptly and appropriately, escalating issues according to established procedures.
  • Provide software service, post-sales or service delivery support for local accounts on standard systems.
  • Respond to service, product, technical, and customer-relations questions.
Requirements
  • Minimum vocational/diploma/associate degree (technical field) equivalent with 1-2 years of working experience in related fields, or degree holder with no or less than 1-year relevant working experience.
  • Thorough knowledge of organization and policies.
  • Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills.
  • Ability to build and maintain ongoing relationships with customers, peers, and support partners.
  • Ability to perform while under high-pressure situations.
Benefits
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Flexible schedule
  • Flexible spending account
  • Health insurance
  • Life insurance
Compensation

The typical base pay for this role across the U.S. is $52,000.00 annually with additional opportunities for pay in the form of bonus and/or equity. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience.

HP Development Company, L.P. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees and applicants.



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