Phone Support Professional

5 days ago


Lake Worth, Florida, United States New Palm Innovations Full time
Job Overview

New Palm Innovations is a leading consulting firm that delivers innovative solutions to clients across various industries. We are seeking a skilled Telecommunications Customer Service Representative to join our team and contribute to our continued growth and success.

As a Telecommunications Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. This role requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:

  • Meet and communicate with customers daily to provide product and service information, document complaints and questions, and process order requests
  • Quickly qualify and build rapport with potential new customers to establish open lines of communication and trust
  • Maintain a positive and empathetic demeanor towards customers at all times
  • Respond promptly to customer complaints and provide timely, effective solutions to maintain superior customer satisfaction levels

Requirements:

  • At least 1-2 years of experience in customer service, sales, or client-facing positions
  • Natural communicator with the ability to build rapport and establish trust in a fast-paced setting
  • Ability to stay calm and maintain a solution-oriented mindset when working through challenging situations
  • Positive attitude with a confident demeanor
  • Superior organization and time management skills with the ability to prioritize multiple projects and responsibilities

We offer a competitive salary of $55,000 per year, plus opportunities for advancement and professional growth.



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