Dining Room Manager Position
4 weeks ago
Key Responsibilities:
* Oversee food and beverage operations during Lunch and Dinner service to ensure quality of service, food, and beverage.
* Lead and Manage Front of House staff to uphold standards of service.
* Ensure guests have an enjoyable dining experience and build guest relationships for repeat guests.
* Serve as a role model and set a positive example in all aspects of the business.
Personnel Management:
* Accomplish human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining hourly staff.
* Develop and mentor team through clear staff communication, constructive feedback, and performance reviews.
* Create an environment for employees that aligns with the company culture through constant communication and reinforcement to increase staff retention.
* Serve as a role model and set a positive example in all aspects of the business.
* Motivate employees and utilize leadership skills through ongoing culinary, beverage, and service training and development.
* Provide direction, instruction, and education to all Front of House employees.
Guest Service:
* Ensure all guests consistently receive courteous and efficient service from all team members.
* Respond positively and promptly to customer concerns and complaints.
* Maintain guest satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings to initiate improvements.
* Build and develop relationships with repeat guests.
Service Standards:
* Act as part of the team to maintain high standards of cleanliness and appearance throughout all areas of the restaurant both before, during, and after service.
* Follow all company policies and procedures, including recently created and evolving COVID guidelines.
* Demonstrate knowledge of Department of Health (DOH) standards.
Benefits:
* Medical, Dental, and Vision insurance for full-time employees
* Commuter Benefits
* Paid Time Off
* Discounted Gym Membership
Company Values:
* Understand that a positive and respectful attitude is required in the workplace.
* Understand and strive to behave in a way that aligns with the company's values of respect, excellence, transparency, and resilience.
Physical Demands:
* The physical demands for this position include seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, standing for long periods, bending, and moving intermittently during working hours.
Note: The duties of this position may change from time to time. Mattos Hospitality reserves the right to add or delete duties and responsibilities at the discretion of Mattos Hospitality or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.
We are an equal opportunities employer, and all applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
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