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Technical Support Specialist
2 months ago
Position Overview:
As a Technical Support Specialist, you will play a crucial role in providing assistance for technical issues related to personal computers, peripherals, networks, and software. Your expertise will enable retail tax offices globally to function smoothly and effectively.
Key Responsibilities:
- Facilitate the installation, maintenance, and troubleshooting of computer hardware and software in compliance with established guidelines.
- Provide remote and on-site support for field systems, ensuring efficient operation through various communication channels.
- Assist in resolving technical inquiries for field offices via phone and chat support.
- Manage inventory of district resources, including tracking and controlling spare equipment.
- Maintain open lines of communication with business partners and team leads regarding support needs and issues.
- Oversee the functionality of network and telecommunication systems within company offices.
- Document technical issues and their resolutions in the ticketing system for future reference.
- Contribute to special projects as required by the organization.
- Utilize remote access tools to diagnose and resolve technical problems effectively.
- Adhere to established protocols for case management and inquiries to ensure timely resolution of issues.
- Maintain a comprehensive understanding of the products and services supported by the department.
- Engage with field contacts while ensuring adherence to quality standards and operational guidelines.
- Perform additional duties as assigned by management.
Qualifications:
Education:
- High school diploma or equivalent required.
Experience:
- Proficiency in Windows operating systems, network configurations, and Microsoft Office Suite.
- Valid driver's license and ability to operate a motor vehicle.
- Ability to work autonomously as well as collaboratively within a team environment.
- Strong verbal, written, and interpersonal communication skills.
- Proven analytical, decision-making, and problem-solving abilities.
- Excellent organizational skills with the ability to prioritize tasks effectively.
- Demonstrated capability in setting up, maintaining, and troubleshooting computer systems and networks.
Company Overview:
H&R Block is dedicated to providing assistance and fostering confidence in our clients and communities. With a rich history since our founding in 1955, we have expanded to approximately 12,000 offices globally. We prioritize our people and are committed to diversity and inclusion, welcoming qualified applicants from all backgrounds.
