Rooftop Host

AVA Rooftop Bar Host Job Description

We are seeking a friendly and motivated Host to join our team at AVA Rooftop Bar. As a Host, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.

Responsibilities:

• Answer phones and take messages/reservations
• Maintain an accurate wait list when necessary
• Welcome guests and bid them farewell to create a lasting positive experience
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction
• Communicate effectively with all guests
• Communicate problems to management immediately
• Coordinate seating arrangements to provide fast and courteous service to guests
• Occasionally bus tables to expedite efficient seating of waiting guests
• Anticipate needs of scheduled special parties

Qualifications:

• At least one year of experience with customer service and/or hosting
• Must speak fluent English, other languages preferred
• Communication skills are utilized a significant amount of time when interacting with others
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system
• Must be able to read, review and understand seating charts
• Basic mathematical skills are used frequently
• May be required to work nights, weekends, and/or holidays

Requirements:

• Strong ability to provide attention to detail
• Carrying or lifting items weighing up to 50 pounds
• Handling objects (including food and utensils), products, speaking over and operating phones
• Standing, bending, stooping, and kneeling
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility