Healthcare Support Specialist
1 week ago
Riverside Healthcare is revolutionizing care using leading-edge technology to diagnose and treat patients. As a Healthcare Support Specialist, you will be part of our team that provides non-clinical medical practice management support to our outpatient medical offices.
Job DescriptionThis role involves phone management, appointment scheduling, and computer data entry. You will greet customers and deliver a positive patient experience through efficient patient registration, creating a friendly atmosphere, and promoting teamwork throughout the medical practice.
Responsibilities- Acknowledge and greet all customers timely with a professional and friendly demeanor.
- Answer incoming calls promptly and ensure customer questions and concerns are addressed efficiently, and take accurate messages.
- Assist patients with electronic registration within the clinic setting.
- Confirm all appointments.
- Scan patient records, test results, and other paperwork timely and accurately.
- Keep front desk and reception areas ready for each working day and fully operational at the start of business hours.
- Maintain a pleasant, friendly, and professional demeanor with all employees, patients, guests, vendors, and visitors of Riverside Health Care.
- Maintain current knowledge of insurance coverages.
- Perform accurate computer data entry of patient demographics.
- Register patients according to clinic protocols including insurance verification and collecting payments.
- Schedule patient clinical and diagnostic appointments.
- Document missed appointments in patient records.
- Collect information and support the organization's quality measures and health maintenance.
- Ensure patient work queues are worked timely.
- High school diploma or its equivalent required.
- Experience in a physician office or other healthcare setting preferred.
- Ability to spell, alphabetize, and count accurately.
- Ability to work in an automated environment required.
- Medical terminology required.
- Insurance and authorization process knowledge helpful.
- 2-3 years of experience in customer service/receptionist.
- Must be able to type 35 WPM.
We provide paid training and opportunities that long-term careers are built on. We recognize hard workers who strive to make a difference. Our close-knit, safety-focused culture allows you to succeed as a team player.
Estimated Salary Range$45,000 - $55,000 per year, depending on location and experience.
About UsRiverside Healthcare is ranked top in the nation for performance in neurosurgery, orthopedics, and heart surgery. We combine innovation and convenience at state-of-the-art facilities located in communities throughout the greater Kankakee area.
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