Operational Excellence Specialist

3 weeks ago


Pittsburgh, Pennsylvania, United States Public Storage Full time
Overview
As an Operational Excellence Specialist at Public Storage, you will play a critical role in driving sales, providing remarkable customer experiences, and executing company strategies that meet our high standards of operational excellence. This role offers a unique opportunity to lead and manage a portfolio of multi-unit locations, develop and implement strategies to capitalize on opportunities in your district, and communicate effectively with customers, colleagues, and team-members.

About Public Storage
Established in 1972, we are the leader in the self-storage industry with thousands of locations nationwide. Our commitment to operational excellence and customer service has made us a trusted brand in the market.

Responsibilities
As an Operational Excellence Specialist, you will be responsible for:
  • Developing and implementing strategies to capitalize on opportunities in your district
  • Communicating effectively with customers, colleagues, and team-members
  • Leading and managing a portfolio of multi-unit locations
  • Recruiting, motivating, and retaining a dedicated team of customer-facing employees
  • Managing physical assets, including repair and maintenance systems, vendor management, and cleaning standards

Requirements
To succeed in this role, you will need:
  • Demonstrated leadership in building, developing, and retaining high-performing teams in a retail, service, or hospitality industry
  • A proven track record of top-tier performance and experience managing operational audits and payroll budgets
  • Exceptional communication and time management skills
  • Proficiency in MS Office (Excel, Word, PowerPoint, and Outlook)
  • Possession of a Bachelor's Degree

Benefits
We offer a competitive salary of $93,000 - $109,000 per annum, plus a guaranteed bonus paid quarterly and restricted stock units. You will also have opportunities for internal promotion, career growth, and comprehensive group healthcare programs, including a 401(k) plan with employer match.

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