Customer Success Associate

2 weeks ago


Plymouth, Massachusetts, United States Compass Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Success Associate. As the first point of contact for our customers, you will be responsible for ensuring a seamless and exceptional experience for our clients.

Key Responsibilities
  • Manage the day-to-day operations of our office, ensuring a high level of organization and attention to detail.
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Support the adoption of Compass technology and services, providing training and guidance to customers as needed.
  • Partner with the National Onboarding team to facilitate onboarding processes for new customers.
  • Assist with marketing efforts, creating collateral and providing support to customers as needed.
  • Collaborate with other team members to champion customer feedback and concerns.
Requirements
  • 1-2 years of experience in customer service, office management, or a related field.
  • Previous experience in real estate is a plus.
  • Strong communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • A passion for creating a positive and welcoming experience for customers.
What We Offer

At Compass, we offer a competitive compensation package, including a 401(k) plan, medical and dental benefits, and a comprehensive employee assistance program. We also offer opportunities for professional growth and development, as well as a collaborative and dynamic work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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