Quality Assurance Manager I
2 weeks ago
As a Quality Assurance Manager I at DHL Supply Chain, you will be responsible for managing and coordinating all aspects of quality assurance activities with various levels of risk and complexity within a variety of scopes across a single site or multiple sites and/or single or multiple customers.
Key Responsibilities:
- Oversee the maintenance and continuous improvement of the overall quality system, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
- Oversee the licenses, permits, and registrations process.
- Manage and provide oversight for regulatory compliance with regards to products handled and services performed at site by assessing performance to cGxP, the contract (OSA, QAA/TA), and customer requirements as applicable; reporting the results to executive management.
- Ensure that systems and equipment are validated (if applicable) and change control processes maintained.
- Hire, train, and develop quality associates.
- Monitor the training and development of site associates to ensure compliance to processes and regulations.
- Work in coordination with continuous improvement team to focus/direct continuous improvement activities/workshops.
- Review and provide recommendations on regulatory, customer, and 3rd party audits.
- Review and identify trends within the quality assurance metrics for the organization.
- Primary customer contact for QA related issues/initiatives as needed.
- Develop, distribute, and maintain regular management reports.
- Manage site suppliers and prepare, receive, and act on audits.
- Provide Business Development support and represent DHL in customer events and meetings as required.
Requirements
- Bachelor's degree in a related field or 5+ years relevant work experience, required.
- Graduate's degree in related field, preferred.
- Certification related to quality control (RAC, Six-Sigma, etc.), preferred.
DHL Supply Chain offers a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision, and life), 401K plan, paid vacation, and holidays.
DHL Supply Chain is an equal opportunity employer.
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