Customer Service Representative
4 weeks ago
Job Summary
The Member Services Representative will be responsible for delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role requires a passion for fitness and health, as well as strong communication and problem-solving skills.
Key Responsibilities
- Greet members, prospective members, and guests, providing a positive and professional experience.
- Handle front desk activities, including answering phones, checking members into the system, and facilitating updates to member accounts.
- Assist with new member sign-ups, tours, and responding to member questions and concerns.
- Maintain the neatness and cleanliness of the club.
Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability.
- Exceptional customer service skills.
- Strong listener with the ability to empathize and problem solve.
- Diplomacy in all interactions.
- CPR certification required.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
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