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Engagement Success Specialist

2 months ago

California, United States Relyance AI Full time

En tant que Engagement Success Specialist chez Relyance AI, vous serez chargé de superviser l'implémentation, l'adoption et l'expérience de fidélisation pour votre portefeuille de clients. Il sera essentiel d'établir la confiance et de bâtir des relations avec divers intervenants clients (à tous les niveaux, y compris la direction) et de développer des plans de succès conjoints pour garantir qu'il existe un plan clair pour résoudre les défis des clients. Vous agirez en tant que conseiller technique de confiance tout en communiquant la valeur de la plateforme Relyance AI.

En tant qu'Engagement Success Specialist, vos responsabilités incluront :

  • Collaborer avec les clients pour comprendre en profondeur leurs besoins et défis tout en développant et en exécutant des plans stratégiques pour atteindre leurs résultats commerciaux souhaités avec Relyance AI.
  • Diriger l'implémentation technique de Relyance AI pour les comptes assignés, en garantissant une expérience d'intégration fluide et en maximisant l'adoption du produit.
  • Exploiter des données pour évaluer la santé des clients, y compris, mais sans s'y limiter, les données d'utilisation et de communication.
  • Gérer le processus de renouvellement pour votre portefeuille client, en gérant proactivement les renouvellements et en garantissant des taux de fidélisation élevés.
  • Devenir un expert produit sur la plateforme Relyance AI, en comprenant ses capacités techniques et en travaillant efficacement avec les équipes techniques des clients.
  • Collaborer étroitement avec les équipes de vente, d'ingénierie et de produit pour assurer un parcours client sans faille, de la pré-vente à l'utilisation continue du produit.

Ce rôle pourrait vous convenir si vous apportez :

  • Plus de 5 ans d'expérience dans la gestion et la promotion de l'adoption auprès de comptes d'entreprise.
  • Plus de 5 ans d'expérience dans une entreprise SaaS technique où vous pouvez démontrer une compréhension technique du produit.
  • Plus de 3 ans d'expérience dans l'implémentation d'un produit technique complexe.
  • Un historique de dépassement des objectifs de renouvellement et de promotion de relations clients à long terme.
  • La capacité de traduire des concepts techniques complexes en langage clair et concis pour des publics techniques et non techniques.
  • Une expérience dans l'implémentation de produits SaaS liés à la cybersécurité, aux données, à l'infrastructure ou à l'observabilité.

Points bonus pour :

  • Une expérience en matière de confidentialité.
  • Une expérience avec le code dans vos emplois précédents, à l'école ou dans le cadre d'un projet personnel ou d'une expérience d'implémentation SaaS technique.
  • Un diplôme en sciences informatiques.

Travailler chez Relyance AI :

Chez Relyance AI, nous créons une culture déraisonnablement accueillante et axée sur les données. Nous priorisons le dépassement des attentes des clients et de nos collègues dans chaque interaction. Cela signifie que les membres de l'équipe sont habilités à résoudre des problèmes de manière proactive en se basant sur des informations, à créer des expériences personnalisées et à rayonner d'enthousiasme. En coulisses, la confiance et la liberté permettent aux membres de l'équipe de trouver des solutions créatives, tandis qu'un objectif commun et la reconnaissance alimentent un esprit de grandeur pour impressionner véritablement les clients et les uns les autres. Nous déconstruisons les échecs pour en tirer des leçons et sommes fiers de nos succès, célébrant les deux.

Relyance AI est fier d'être un employeur offrant l'égalité des chances. Nous célébrons la diversité et nous engageons à créer un environnement inclusif pour tous les employés. Nous nous engageons à des pratiques de rémunération équitables et justes. Nous utilisons des pratiques de rémunération basées sur des données dans le but de garantir que nos offres sont compétitives sur le marché et que nos membres d'équipe sont correctement rémunérés en fonction de leurs rôles, de leur expérience et de leur localisation.