Product Reliability Expert

7 days ago


Auburndale, Massachusetts, United States American Consumer Counseling Center Full time

**Key Responsibilities**

  • Track, Trend, and Report on QA Processes:
  • Escalate issues, quality objectives, positive/negative feedback, surveys, and report to the Manager.
  • Coordinate Phone Monitoring Process:
  • Coordinate phone monitoring efforts, analyze trends, prepare reports, and escalate issues to the Manager.
  • Use phone monitoring technology to develop innovative approaches to scaling call monitoring for greater efficiency and coverage.

The ideal candidate will have 1 to 3 years of data entry experience and an Associate's degree or equivalent work experience. The salary for this position is estimated to be around $45,000 - $60,000 per year.



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