Security and Smart Home Project Manager

18 hours ago


King of Prussia, Pennsylvania, United States JM Resources Holdings LLC Full time
Job Summary

We are looking for a skilled Security and Smart Home Project Manager to join our team at JM Resources Holdings LLC. The estimated salary for this position is $70,000 - $90,000 per year.

In this role, you will be responsible for coordinating and scheduling field technicians for each stage of the installation process, working closely with builder counterparts to ensure effective communication and timely completion of projects.

This is an excellent opportunity to join a reputable company that values its employees and provides a wonderful customer experience.

About the Company

JM Resources Holdings LLC is one of Philadelphia's largest security and smart home providers serving homebuilders and homeowners. Since 1981, we have provided security monitoring, along with a variety of complimentary smart home technology.

  • Coordinate and schedule field technicians for each stage of the installation process.
  • Schedule technicians effectively within allocated time and budget.
Responsibilities

As a Security and Smart Home Project Manager, your key responsibilities will include:

  • Regularly communicate with builder counterparts to ensure effective project management.
  • Work and build rapport with builder counterparts to meet deadlines and resolve conflicts.
  • Maintain tech schedules with details of job status and pertinent notes.
  • Responsible for document control, including obtaining information from field technicians and ensuring all proper paperwork is received prior to closing the job.
  • Update notes on the project as changes occur, directed by PM, Technicians, or clients.
  • Follow up on projects on hold for updates, construction updates, and progress.
  • Assist service desk overflow, including speaking with current clients, scheduling service calls, and assisting in resolving problems prior to truck roll.
Requirements

To be successful in this role, you will need:

  • Excellent planning and organizational skills.
  • High School Diploma or equivalent.
  • Prior scheduling experience is a plus.
  • Excellent communication and phone skills necessary.
  • Computer skills needed, including Microsoft Word, Excel, and Outlook.
  • Customer service experience a plus.
  • Attention to detail, self-motivated, and ability to work under pressure.
  • Previous experience with electronic or alarm equipment is a plus.


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