Senior Retail Service Delivery Director

4 days ago


Nashville, Tennessee, United States HCLTech Full time
Job Title: Senior Retail Service Delivery Director

HCLTech is seeking a highly skilled and motivated Senior Retail Service Delivery Director to join its team in advancing the technological world through innovation and creativity.

Key Responsibilities:

  • Lead the delivery of retail services, ensuring high-quality results and customer satisfaction.
  • Develop and implement strategies to drive business growth and improve operational efficiency.
  • Collaborate with cross-functional teams to ensure seamless service delivery and customer engagement.
  • Manage a team of professionals, providing guidance and support to ensure their success.
  • Ensure compliance with company policies and procedures, as well as relevant laws and regulations.

Requirements:

  • 18+ years of experience in retail service delivery, with a strong background in application and infrastructure support.
  • Proven track record of managing large-scale programs, with a focus on delivery governance and customer satisfaction.
  • Excellent leadership and communication skills, with the ability to drive business growth and improve operational efficiency.
  • Strong analytical and problem-solving skills, with the ability to analyze complex data and make informed decisions.
  • Experience with digital transformation, with a focus on leveraging practice propositions and initiatives to add value to clients.

Qualifications:

  • Strong delivery head with experience managing application and infrastructure support, ideally from a consumer goods background.
  • Experience with P&L management, with a focus on driving business growth and improving operational efficiency.
  • Strong client-facing skills, with the ability to build and maintain relationships with CIOs, SVPs, CXOs, and other leadership stakeholders.
  • Experience managing large teams, with a focus on leadership development and team growth.

Benefits:

  • Competitive base salary, with opportunities for bonuses and incentives.
  • Comprehensive benefits package, including health insurance, paid time off, and 401(K) matching.
  • Opportunities for professional growth and development, with a focus on leadership and career advancement.

How You'll Grow:

At HCLTech, we offer continuous opportunities for growth and development, with a focus on leadership and career advancement. We believe in empowering our employees to take ownership of their careers, with unlimited opportunities to find the role that fits them best.

Equality & Opportunity for All:

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees, regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability, or genetic information.



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